Refund policy

Last updated 27 October 2026

Try everything free for 14 days first. If you pay and change your mind, here's how refunds work.

Try before you pay

Every new account gets 14 days of Pro for free, with no card needed. You're only charged if you choose to subscribe.

When you can get a full refund

Your first payment. Ask within 14 days of your first monthly or annual payment and we'll refund it in full, no questions asked.
Annual renewals. Ask within 14 days of an annual renewal and we'll refund that renewal in full.
Our mistakes. If you were charged twice, charged after cancelling, or Backpocket didn't work as it should, we'll put it right with a refund.

When we don't refund

Monthly renewals after your first month: cancel any time and you won't be charged again.
Annual renewals more than 14 days after the charge.
Partly used months or years, outside the cases above.

Your legal rights as a consumer always apply, whatever this policy says.

Cancelling

Cancel any time in Settings, under Plan, then Manage billing. You keep Pro until the end of the period you've paid for, then move to the free plan. Nothing you've pocketed is deleted: your answers, stories and applications all stay yours.

Deleting your account cancels your subscription straight away. It doesn't refund the current period automatically, so if you're within a refund window, ask for your refund before you delete.

How to ask

To ask, email hello@backpocket.pro, and tell us which payment you'd like refunded. Refunds go back to the card or account you paid with, and usually arrive within 5 to 10 working days, depending on your bank.

Payments are processed by Stripe, which may act as the reseller of your subscription, so your refund may show on your statement from Stripe or its Link service.

Contact

Backpocket is run by Cyde Enterprises. To get in touch, email hello@backpocket.pro and a real person will reply.